![]() ![]() They did a BIOS update and everything from running diagnostics to updating the drivers may be a thousand times. If the fault is in the Dell Support Assist software Dell ought to have fixed the problem by now.īought a a brand new PC in mid September 2021 with every aspect of internet - be it ethernet ir wifi perfect at my end, I repeatedly face the same issue, but before this errro shows up, the terror "BlueScreen" shows up and everything goes crashing. ![]() This is the first Dell PC I have had that seems to give false fails using Dell Support Assist. At this point I just ignore the failed test results since otherwise the PC works fine. It seems after each update the software either correctly registers the card as working or does not even notice the card to see if it is working or not but after the first time it finds it malfunctioning. I escalated at Dell and they did various other updates and checks and, yet again, it passed on the next try but failed again after that. A Dell technician came and replaced my network card and once again it passed the test once then the error came back. Likewise an update of Dell Support Assist resolved the issue for one test then it came back. After a BIOS update it passed on the next hardware scan test but then the error came back next time. ![]() I had the same issue on a brand new PC despite my internet connection working fine whether using Wi-Fi or an ethernet cable. ![]()
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